Accommodation Agreement

Article 1 (Scope of Application)

Accommodation contracts and related agreements to be entered into between the Hotel and guests shall be subject to the provisions of this Agreement, and any matters not stipulated herein shall be governed by laws and regulations or generally established practice.

Where the Hotel enters into a special agreement that does not conflict with laws and regulations or established practice, such special agreement shall take precedence, notwithstanding the preceding paragraph.

Article 2 (Application for Accommodation Contracts)

A guest who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:

1. Name of the guest(s)
2. Date of stay and expected arrival time
3. Accommodation charge
4. Other particulars deemed necessary by the Hotel

Where a guest requests, during their stay, an extension of the stay beyond the date set out in item 2 of the preceding paragraph, the Hotel shall treat such request as a new application for an accommodation contract at the time the request is made.

Article 3 (Conclusion of Accommodation Contracts, etc.)

An accommodation contract shall be concluded when the Hotel accepts the application set out in the preceding article. This shall not apply, however, where the Hotel proves that it did not give its acceptance.

When an accommodation contract has been concluded pursuant to the preceding paragraph, the guest shall pay an application fee, as designated by the Hotel, up to the basic accommodation charge for the period of stay (up to three days where the stay exceeds three days), by the date designated by the Hotel.

The application fee shall first be applied to the accommodation charge ultimately payable by the guest; then, should the circumstances under Articles 6 and 18 arise, it shall be applied in the order of the cancellation charge and then the compensation; and any remainder shall be refunded at the time payment of charges is made under Article 12.

Should the guest fail to pay the application fee under the preceding paragraph by the date designated pursuant to the same paragraph, the accommodation contract shall become invalid. This shall apply only where the Hotel has notified the guest of this consequence when designating the payment date for the application fee.

Article 4 (Special Agreement Requiring No Application Fee)

Notwithstanding paragraph 2 of the preceding article, the Hotel may agree to a special arrangement not requiring payment of the application fee set out in that paragraph after the contract has been concluded.

Where the Hotel, in accepting an application for an accommodation contract, does not request payment of the application fee under paragraph 2 of the preceding article and does not designate a due date for such payment, the Hotel shall be deemed to have agreed to the special arrangement set out in the preceding paragraph.

Article 5 (Refusal to Conclude an Accommodation Contract)

The Hotel may decline to conclude an accommodation contract in any of the following cases:

1. Where the application for accommodation does not conform to this Agreement.
2. Where no guest rooms are available due to full occupancy.
3. Where the person seeking accommodation is deemed likely to act in a manner that violates laws and regulations, public order, or good morals in relation to their stay.
4. Where the person seeking accommodation falls under any of (a) through (c) below:
   • (a) An organized crime group (as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members, Act No. 77 of 1991), a member of an organized crime group (as defined in Article 2, item 6 of the same Act), a quasi-member of an organized crime group, or another related party or antisocial force;
   • (b) A corporation or other organization whose business activities are controlled by an organized crime group or its members;
   • (c) A corporation any of whose officers falls under the definition of a member of an organized crime group.
5. Where the person seeking accommodation has engaged in conduct that caused, or is likely to cause, significant inconvenience to other guests.
6. Where the person seeking accommodation is clearly recognized as having a contagious disease.
7. Where the Hotel is subjected to violent demands, or requests for burdens beyond a reasonable scope, in relation to the accommodation.
8. Where accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable cause.
9. Where the circumstances fall under the provisions of the relevant prefectural ordinance.
10. Where only minors without the consent of a guardian are seeking to stay.

* Where minors will stay without any accompanying adult, please submit a minor's accommodation consent form.

Article 6 (Guest's Right to Cancel the Contract)

A guest may cancel the accommodation contract by notifying the Hotel.

Where the guest cancels all or part of the accommodation contract due to a cause attributable to the guest (excluding cases where the Hotel has designated the payment date for the application fee under Article 3, paragraph 2, and the guest cancels the contract before that payment is due), the Hotel shall charge a cancellation fee. This shall apply only where, in agreeing to the special arrangement under Article 4, paragraph 1, the Hotel has notified the guest of their obligation to pay a cancellation fee upon cancellation.

Where the Hotel does not hear from the guest and the guest does not arrive by 10:00 p.m. on the date of stay, the Hotel may treat the accommodation contract as having been cancelled by the guest.

Article 7 (Hotel's Right to Cancel the Contract)

The Hotel may cancel the accommodation contract in any of the following cases:

1. Where the guest is deemed likely to engage in, or is found to have engaged in, conduct in relation to their stay that violates laws and regulations, public order, or good morals.
2. Where the guest falls under any of (a) through (c) below:
   • (a) An organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, or another related party or antisocial force;
   • (b) A corporation or other organization whose business activities are controlled by an organized crime group or its members;
   • (c) A corporation any of whose officers falls under the definition of a member of an organized crime group.
3. Where the guest has engaged in conduct that caused significant inconvenience to other guests.
4. Where the guest is clearly recognized as having a contagious disease.
5. Where the Hotel is subjected to violent demands, or requests for burdens beyond a reasonable scope, in relation to the accommodation.
6. Where accommodation cannot be provided due to a natural disaster or other cause of force majeure.
7. Where the circumstances fall under Article 6 of the Osaka Prefecture Ryokan Business Act Enforcement Ordinance (Osaka Prefectural Ordinance No. 21).
8. Where the guest smokes in bed, tampers with firefighting equipment, or otherwise fails to comply with the Hotel's usage rules (limited to those necessary for fire prevention).

Where the Hotel cancels the accommodation contract pursuant to the preceding paragraph, it shall not charge the guest for any accommodation services not yet provided.

Article 8 (Registration)

Guests shall register the following particulars at the Hotel's front desk on the date of their stay:

1. Name, age, gender, address, and occupation of the guest(s)
2. For foreign nationals: nationality, passport number, port and date of entry into Japan
3. Departure date and expected time of departure
4. Other particulars deemed necessary by the Hotel

Where a guest intends to pay the charges set out in Article 12 by a means other than Japanese currency, such as a credit card, the guest shall present the relevant means of payment at the time of registration under the preceding paragraph.

Article 9 (Hours of Use of Guest Rooms)

Guests may use their guest room from 4:00 p.m. until 10:00 a.m. the following morning. However, for consecutive stays, the room may be used for the entire day, excluding the arrival and departure dates.

Notwithstanding the preceding paragraph, the Hotel may agree to allow use of the guest room outside the hours set out in that paragraph ("Extended Use"). Extended Use is not permitted as a general rule and is available only where special circumstances exist and the Hotel has given its consent.

Where Extended Use is approved pursuant to the preceding paragraph, the additional charge shall be as follows:

1. JPY 20,000 (tax included) per hour of extension
2. Where the extension exceeds three hours, the full charge for one night's stay shall be charged.

Article 10 (Compliance with Usage Rules)

Guests shall comply with the usage rules established and posted by the Hotel within the Hotel premises.

Article 11 (Business Hours)

The business hours of the Hotel's main facilities are as set out below. Detailed business hours for other facilities are provided in the Hotel's brochures, on-site notices, and the in-room service directory. Please note, however, that hours may be changed without prior notice due to booking status, exclusive use, emergency maintenance, or other circumstances. Availability for all guests within stated hours is not guaranteed. Please check the latest business hours before using any facility.

Telephone reception: 10:00 a.m. – 7:00 p.m.
(The Hotel's front desk operates on an unstaffed basis.)

Article 12 (Payment of Charges)

Accommodation charges shall be paid by online payment (including credit card payment) or by any other method accepted by the Hotel, at the time of the guest's departure or when requested by the Hotel, in the manner designated by the Hotel.

Accommodation charges shall be payable even where the guest voluntarily does not stay after the Hotel has made the guest room available for use.

Article 13 (Handling When the Contracted Guest Room Cannot Be Provided)

Where the Hotel is unable to provide the guest with the contracted guest room, the Hotel shall, with the guest's consent, arrange alternative accommodation under conditions as similar as possible to those originally agreed.

Notwithstanding the preceding paragraph, where the Hotel is unable to arrange alternative accommodation, it shall pay the guest compensation equivalent to the cancellation charge, which shall be applied toward damages. However, the Hotel shall not be liable to pay such compensation where the inability to provide the guest room is not attributable to the Hotel.

Article 14 (Custody of Guests' Baggage or Personal Belongings)

Where a guest's baggage or personal belongings are found left behind at the Hotel after the guest has checked out, and the owner is identified, the Hotel shall contact the owner and seek their instructions. If no instructions are received from the owner, or if the owner cannot be identified, the Hotel shall keep the item for three days including the date of discovery, after which it shall be handed over to the nearest police station.

Article 15 (Guest's Liability)

Where the Hotel suffers damage due to the intentional act or negligence of a guest, that guest shall compensate the Hotel for such damage.